Booking FAQs

Please see below for FAQs.  We suggest you read them all, then scroll to the bottom to book reservations to: 

-FCI Ray Book and Adirondack Correctional Facility in Ray Brook, NY

-FCI Otisville and Otisville Correctional Facility in Otisville, NY

-Coxsackie Correctional Facility and Greene Correctional Facility in Coxsackie, NY

-Eastern NY Correctional Facility in Napanoch, NY and Sullivan Correctional in Fallsburg, NY

-Allenwood FCC- USP Allenwood FCI Allenwood Medium FCI Allenwood Low in Allenwood PA

-USP Lewisburg in Lewisburg PA

At the bottom of this FAQs page, the trip dates and facilities are listed.  Select the facility and the date you want you want you want below and click on "Book".

For Greene and Coxsackie Correctional Facilities- We need at least 4 passengers to make the trip.  DO NOT BOOK a reservation unless you confirm it with us via text message first.  If you do your payment will be forfeited and you will not receive a refund!

Fill out the booking form with your correct information (we need this to send your confirmation texts and emails to).

For Premium Service (door to door) please provide your address.

For Basic & Standard Service please provide your location for pick up.

For out of town passengers please provide where you are traveling from and we will contact you to coordinate a pick up.

IF YOU DO NOT PROVIDE A FULL ADDRESS INCLUDING HOUSE NUMBER, STREET, CITY STATE AND ZIP CODE YOUR RESERVATION WILL BE CANCELED AND YOU WILL NOT RECEIVE A REFUND!

Our pick up times are a little confusing so please read carefully. 

You will receive an Initial Pick Up Time, an Estimated Pick Up Time, and an Actual Pick Up Time.

Initial Pick Up Time - When you book your reservation you will receive a confirmation text & email that will say your pick up time is 5am, HOWEVER THAT MAY OR MAY NOT BE YOUR PICK UP TIME.

Estimated Pick Up Time - The day before your trip, you will receive a text message with your Estimated Pick Up Time, which is the time we plan on picking you up at your location.  That text message will also include your pick up location.  We asked that you text back "confirm" when you get this text message so that we know you received it.

Actual pick up time - On the morning of the trip, if anything changes with your pick up time (ie: traffic,  late passenger at the pick up before you) we will text you and let you know your updated pick up time.

We will text you when we arrive at your pick up location, and we wait exactly 10 minutes for you.  If you do not respond or show up in the 10 minutes then we leave and move on to pick up the next passenger.  IF YOU ARE LATE OR A NO SHOW TO YOUR PICK UP LOCATION YOU WILL NOT BE OFFERED A REFUND! 

On each trip available for booking, the trip duration is listed.  The trip duration is an estimate and it is calculated from the time we pick you up to the time we drop you off.  The visit time at the facility is included in the trip duration.

Seats fill up quickly! Please remember to book a seat for each person traveling with you,  or you can book a seats for multiple trip dates and locations by just adding them to the cart and then  checking out.  Our child prices are for children up to 12 years old.  Contact us via text message at 347-966-4774 if you would like to book a reservation for a child 12 years and younger.

Payment in full is due at time of booking.  This benefits you as the passenger, and us as the transportation provider.  This locks in your booking for your trip and guarantees your travel for that day.  This also helps to eliminate no shows and our drivers being dispatched to locations where no one shows up.  

We process all our payments through PayPal, however you do not need a PayPal account to make a payment.  When you have all of your trips in your cart and are ready to finalize your reservation, click "check out" and this will take you to PayPal's login page.  If you want to pay using PayPal, then login to your PayPal account, if you do not have a PayPal account, or do not want to use your PayPal account then click on "check out as guest" and enter your payment information.

We accept payments via credit or debit cards, PayPal and Cash App.  To use Cash App, simply put in your Cash App Card numbers at check out.

If you do not see your facility available on the day you would like to travel, then we are either fully booked for that day or we are not traveling to that facility on that day.  We post a schedule each month with the dates we travel to each facility.  Please refer to the schedule page to see the full monthly schedule.  We may also be able to arrange a private  trip, please text us and let us know if you would like to discuss that option.

All of our vehicles equipped with free Wifi on board!  Just ask your driver for the WiFi network and password information.  They will help you to connect to The YNOT WiFi Nextwork.

Payment is due in full at time of booking.

NO REFUNDS NO CANCELLATIONS- IF YOU DO NOT PROVIDE YOUR FULL LOCATION DETAILS UPON BOOKING, IF YOU CANCEL, OR DO NOT RESPOND TO EMAILS OR TEXT MESSAGES AFTER WE REACH OUT TO YOU TO CONFIRM YOUR PICK UP TIME & LOCATION OR IF YOU ARE LATE OR A NO SHOW TO YOUR PICK UP LOCATION YOU WILL NOT BE OFFERED A REFUND!

We reserve the right to cancel any trip due to severe weather or if the facility is locked down prior to trip.  If either is the case, all deposits will be returned, or can be applied to another trip.

You are required to fill out the two question COVID-19 questionnaire upon booking.  

All of our vehicles are cleaned and sanitized before and after each trip.

We will be checking temperatures and sanitizing your hands prior to entering the vehicles.

You will also be required to wear a face mask during the entire ride over your nose and mouth.

If you do not have a face mask, we will provide you with one free of charge.

If you have any problems booking  your reservations, please call or text 833-YNOT-NYC (833-966-8692) or 347-966-4774.

We thank you for your reservations and we look forward to being your transportation provider.